New webshop with lightning‑fast search and full integration with their ERP system and own PIM
Klokkerholm Karosseridele is a well‑established player in the professional market for car parts. With a range of more than 30,000 quality products and several hundred orders a day through the webshop - and customers in more than 40 countries - their digital presence is central to both operations and customer satisfaction.
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2025
Customer since
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40+
Countries with customers
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XAL
ERP
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B2B
Segment
The challenge: a webshop that couldn't keep up
The previous webshop was more than 15 years old and technologically outdated. That caused some clear problems:
- Slow response times - especially on searches
- Lack of security and options for maintenance
- Impossible to develop further or add functionality
The goal was clear: a new solution that could run stably and quickly, without disrupting existing workflows - and without disrupting customers during the switch.
Insight and scope
Early in the sales phase, our coordinator Martin and developer Dennis met Klokkerholm's system developer Jan to understand both the business and the technical framework.
It quickly became clear that Klokkerholm already had a strong setup - on both the ERP and PIM side. There was no need to replace that foundation, but rather to build on top of it with a more modern and future-proof webshop.
Together we defined scope and success criteria in just two meetings. Klokkerholm's clear insight into its own systems and processes made it easy to get started quickly on the right things.
Execution: close and efficient collaboration
The collaboration was close and smooth. Our developers and Klokkerholm's talked directly, which gave a fast and efficient workflow where tasks were solved as they came up.
How we went about it:
We started by setting up the data integrations, so product, customer and price data could flow reliably into our environment. We built dedicated modules to make sure the data transfers were accurate and controlled.
Then the webshop was built step by step in small sprints. We prioritised the most important things first - and kept extra wishes on a separate list, which we only started on once we knew budget and time would hold.
Klokkerholm had ongoing access to our project management tool and could follow the progress closely.
“During my time at Klokkerholm (25+ years) I've taken part in or led quite a few projects, big and small. But I have to say, I haven't often felt as safe as I did with you. The professionalism with which the project has been run and handled is truly exceptional. And your ability to understand and deliver what we wanted is also way beyond what I normally experience. I'm completely blown away, and you deserve the highest praise.”
Jan Clausen
System Developer, Klokkerholm Karosseridele A/S
Result: live on time, under budget - and ready for the future
The new webshop went live as planned - with no downtime for customers or internal users. It keeps all the features users know - but with a much better user experience, far faster performance and a modern look.
Features in the solution
- Full integration with their ERP system and Klokkerholm's own PIM - keeping all existing workflows.
- Advanced search - including number plate lookup, type numbers, OEM references and customer item numbers.
- B2B user management - dealers can manage users, prices and access to features themselves.
- Customer-specific prices and stock based on the setup in the ERP system, with the option to override in the webshop.
- Intuitive returns module - customers can easily create returns for products they've bought.
A project we're proud of
Working with Klokkerholm has been marked by trust, professional respect and a shared interest in making the solution work in practice. That's exactly the kind of collaboration we care about at Chainbox.